General conditions

1. General Conditions of PrestigeDrive VTC Services

Trade name PRIVATE DRIVERS PARIS

Date of last update: 14/10/2023

PrestigeDrive VTC is a French SASU with capital of 3,000 euros, registered in the Bobigny Trade and Companies Register under number RCS 849346333 and whose registered office is located at 98 avenue Gilbert Berger 93290 Tremblay-en-France, represented by Mr. Marius Corcodel (the “Service Provider”).

The Service Provider's intra-community VAT number is FR40849346333.

The Service Provider can be contacted using the following contact details:

98 AVENUE GILBERT BERGER 93290 TREMBLAY-EN-FRANCE

+33662332004 <>contact@prestige-drivers-paris.com

Definitions

Client: any professional or natural person capable within the meaning of articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site subject to these general conditions.
Benefits and Services: https://www.private-drivers-paris.com/ provides Customers with:

Content: All elements constituting the information present on the Site, notably texts – images – videos.

Customer information: Hereinafter referred to as “Information(s)” which correspond to all personal data likely to be held by https://www.private-drivers-paris.com/ for the management of your account, customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the aforementioned site.

Personal information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of the natural persons to whom it applies” (article 4 of law n° 78-17 of January 6, 1978).

The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679)

Presentation of the website.
Pursuant to Article 6 of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website https://www.private-drivers-paris.com/ are informed of the identity of the various parties involved in its creation and monitoring:

Owner: PrestigeDrive VTC Share capital of €3,000 VAT number: FR40849346333 – 98 avenue Gilbert Berger 93299 Tremblay-en-France
Publication manager: Corcodel Marius – contact@prestige-drivers-paris.com
Host: IONOS SARL, 7Pl. de la gare, 57200 Sarreguemines –
Data Protection Officer: IONOS SARL – info@ionos.fr

General conditions of use of the site and the services offered.
The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may not in any way reuse, transfer or exploit for its own account all or part of the elements or works of the Site.

Use of the site https://www.private-drivers-paris.com/ implies full and complete acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, users of the site https://www.private-drivers-paris.com/ are therefore invited to consult them regularly.

This website is normally accessible to users at any time. An interruption for technical maintenance reasons may however be decided by https://www.private-drivers-paris.com/, which will then endeavour to communicate to users in advance the dates and times of the intervention. The website https://www.private-drivers-paris.com/ is updated regularly by https://www.private-drivers-paris.com/responsible. Similarly, the legal notices may be modified at any time: they nevertheless apply to the user who is invited to refer to them as often as possible in order to be aware of them.

Description of services provided.
The website https://www.private-drivers-paris.com/ aims to provide information concerning all of the company's activities. https://www.private-drivers-paris.com/ strives to provide information on the website https://www.private-drivers-paris.com/ that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in updating, whether due to its own actions or those of third-party partners who provide it with this information.

All information provided on the site https://www.private-drivers-paris.com/ is provided for information purposes only and is subject to change. Furthermore, the information provided on the site https://www.private-drivers-paris.com/ is not exhaustive. It is provided subject to any changes that may have been made since it was posted online.

Contractual limitations on technical data.
The site uses JavaScript technology. The website cannot be held responsible for material damage related to the use of the site. In addition, the user of the site agrees to access the site using recent equipment, not containing viruses and with an up-to-date latest generation browser. The site https://www.private-drivers-paris.com/ is hosted by a service provider in the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679)

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, improvement of its infrastructure, failure of its infrastructure or if the Services generate traffic deemed abnormal.

https://www.private-drivers-paris.com/ and the host cannot be held responsible in the event of a malfunction of the Internet network, telephone lines or computer and telephone equipment linked in particular to network congestion preventing access to the server.

Intellectual property and counterfeiting.
https://www.private-drivers-paris.com/ is the owner of the intellectual property rights and holds the usage rights on all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorization of: https://www.private-drivers-paris.com/

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the Intellectual Property Code.

Limitations of liability.
https://www.private-drivers-paris.com/ acts as the publisher of the site. https://www.private-drivers-paris.com/ is responsible for the quality and veracity of the Content it publishes.

https://www.private-drivers-paris.com/ cannot be held responsible for direct or indirect damage caused to the user's equipment when accessing the website https://www.private-drivers-paris.com/ , and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

https://www.private-drivers-paris.com/ may also not be held liable for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the site https://www.private-drivers-paris.com/ . Interactive spaces (possibility of asking questions in the contact area) are available to users. https://www.private-drivers-paris.com/ reserves the right to delete, without prior notice, any content posted in this space that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, https://www.private-drivers-paris.com/ also reserves the right to bring the user's civil and/or criminal liability into question, in particular in the event of a message of a racist, insulting, defamatory or pornographic nature, regardless of the medium used (text, photograph, etc.)

7. Management of personal data.

The Client is informed of the regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 6, 2004 as well as the General Data Protection Regulation (GDPR: n° 2016-679).

7.1 Persons responsible for collecting personal data

For Personal Data collected as part of the creation of the User's personal account and their browsing on the Site, the person responsible for processing Personal Data is: PrestigeDrive VTC. https://www.private-drivers-paris.com/ is represented by Corcodel Marius, its legal representative.

As the controller of the data it collects, https://www.private-drivers-paris.com/ undertakes to comply with the framework of the legal provisions in force. In particular, it is the Client's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of processing in accordance with reality. Whenever https://www.private-drivers-paris.com/ processes Personal Data, https://www.private-drivers-paris.com/ takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which https://www.private-drivers-paris.com/ processes them.

7.2 Purpose of the data collected

https://www.private-drivers-paris.com/ may process all or part of the data:

to enable navigation on the Site and the management and traceability of the services ordered by the user: connection and usage data for the Site, invoicing, order history, etc.
to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed)
to improve navigation on the Site: connection and usage data
to conduct optional satisfaction surveys on https://www.private-drivers-paris.com/: email address
to conduct communication campaigns (SMS, email): telephone number, email address
https://www.private-drivers-paris.com/ does not market your personal data which is therefore only used out of necessity or for statistical and analysis purposes.

7.3 Right of access, rectification and opposition

In accordance with current European regulations, Users of https://www.private-drivers-paris.com/ have the following rights:

right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completeness of User data right to block or erase User personal data (article 17 GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or whose collection, use, communication or conservation is prohibited
right to withdraw consent at any time (article 13-2c GDPR)
right to limit the processing of User data (article 18 GDPR)
right to object to the processing of User data (article 21 GDPR)
right to the portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR)
right to define the fate of Users' data after their death and to choose to whom https://www.private-drivers-paris.com/ should communicate (or not) their data to a third party that they have previously designated
As soon as https://www.private-drivers-paris.com/ becomes aware of the death of a User and in the absence of instructions from the User, https://www.private-drivers-paris.com/ undertakes to destroy the User's data, unless their retention proves necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how https://www.private-drivers-paris.com/ uses his/her Personal Data, request to rectify them or object to their processing, the User can contact https://www.private-drivers-paris.com/ in writing at the following address:

PrestigeDrive VTC – DPO, Namecheap, Inc
98 avenue Gilbert Berger 93299 Tremblay-en-France.

In this case, the User must indicate the Personal Data that he/she would like https://www.private-drivers-paris.com/ to correct, update or delete, by identifying himself/herself precisely with a copy of an identity document (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on https://www.private-drivers-paris.com/ by law, in particular with regard to the retention or archiving of documents. Finally, Users of https://www.private-drivers-paris.com/ may file a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data

https://www.private-drivers-paris.com/ prohibits itself from processing, hosting or transferring the Information collected on its Customers to a country located outside the European Union or recognized as "inadequate" by the European Commission without first informing the customer. However, https://www.private-drivers-paris.com/ remains free to choose its technical and commercial subcontractors on the condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

https://www.private-drivers-paris.com/ undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of the Customer's Information is brought to the attention of https://www.private-drivers-paris.com/ , the latter must inform the Customer as soon as possible and communicate the corrective measures taken. Furthermore, https://www.private-drivers-paris.com/ does not collect any "sensitive data".

The User's Personal Data may be processed by subsidiaries of https://www.private-drivers-paris.com/ and subcontractors (service providers), exclusively in order to achieve the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of Users of https://www.private-drivers-paris.com/ are mainly the agents of our customer service.

7.5 Types of data collected

Concerning users of a Sitehttps://www.private-drivers-paris.com/, we collect the following data which are essential to the operation of the service, and which will be kept for a maximum period of 9 months after the end of the contractual relationship:
name, first name, postal address, telephone number, email

https://www.private-drivers-paris.com/ also collects information that helps improve the user experience and provide contextualized advice:
bank card

This data is kept for a maximum period of 9 months after the end of the contractual relationship.

Incident Notification
Despite our best efforts, no method of transmission over the Internet, and no method of electronic storage, is completely secure. We cannot guarantee its absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the site https://www.private-drivers-paris.com/ is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of the repurchase of https://www.private-drivers-paris.com/ and its rights would allow the transmission of said information to the potential purchaser who would in turn be bound by the same obligation to retain and modify the data with respect to the user of the site https://www.private-drivers-paris.com/.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, https://www.private-drivers-paris.com/ uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing Personal Data, https://www.private-drivers-paris.com/ takes all reasonable steps to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Hypertext links, “cookies” and internet tags
The site https://www.private-drivers-paris.com/ contains a certain number of hypertext links to other sites, set up with the authorization of https://www.private-drivers-paris.com/. However, https://www.private-drivers-paris.com/ does not have the possibility to verify the content of the sites thus visited, and will consequently assume no responsibility for this fact.

Unless you decide to disable cookies, you agree that the site may use them. You can disable these cookies at any time and free of charge using the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

        9.1. “COOKIES”

A "cookie" is a small information file sent to the User's browser and saved on the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet access provider, the User's operating system, as well as the date and time of access. Cookies do not in any way risk damaging the User's terminal.

https://www.private-drivers-paris.com/ may process the User's information regarding their visit to the Site, such as the pages viewed and searches performed. This information allows https://www.private-drivers-paris.com/ to improve the content of the Site and the User's navigation.

Cookies facilitate navigation and/or the provision of services offered by the Site, the User can configure his browser to allow him to decide whether or not he wishes to accept them so that Cookies are saved in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that the acceptance or rejection of Cookies is offered to him punctually, before a Cookie is likely to be saved in his terminal. https://www.private-drivers-paris.com/ informs the User that, in this case, the functionalities of his browser software may not all be available.

If the User refuses the recording of Cookies in his terminal or browser, or if the User deletes those that are recorded there, the User is informed that his navigation and experience on the Site may be limited. This could also be the case when https://www.private-drivers-paris.com/ or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://www.private-drivers-paris.com/ declines all responsibility for the consequences related to the degraded functioning of the Site and the services potentially offered by https://www.private-drivers-paris.com/, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for https://www.private-drivers-paris.com/ to record or consult the Cookies necessary for their functioning due to the User's choice. For the management of Cookies and the User's choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how the User can modify their wishes regarding Cookies.

At any time, the User may choose to express and modify his/her wishes regarding Cookies. https://www.private-drivers-paris.com/ may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the Site https://www.private-drivers-paris.com/ or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the mobile application of https://www.private-drivers-paris.com/, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are only placed on your devices if you consent to them, by continuing to browse the Website or mobile application of https://www.private-drivers-paris.com/ . At any time, the User may nevertheless withdraw his consent to https://www.private-drivers-paris.com/ placing this type of cookie.

        Article 9.2. INTERNET TAGS

https://www.private-drivers-paris.com/ may occasionally use Internet tags (also called "tags", or action tags, single-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist web analysis partner who may be located (and therefore store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of the Site.

This technology allows https://www.private-drivers-paris.com/ to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User's use of this Site.

The external service provider may possibly collect information about visitors to the Site and other Internet sites using these tags, compile reports on the activity of the Site for the attention of https://www.private-drivers-paris.com/, and provide other services relating to the use of the Site and the Internet.

Applicable law and attribution of jurisdiction.
Any dispute relating to the use of the site https://www.private-drivers-paris.com/ is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Bobigny

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

PRESTIGEDRIVE VTC aims to offer a selection of tailor-made services in France and abroad: luxury services (Sedan – Limousine – Van – Minibus)
The reservation of transport or other products with PRESTIGEDRIVE VTC entails the customer's full acceptance of the general and specific conditions of sale of PRESTIGEDRIVE VTC and the unreserved acceptance of all of their provisions in force on the day of the reservation.
It also implies acceptance of our terms of use of the site. This acceptance is made on behalf of all participants in the trips. The customer accepts upon validation of the contract, by checking the box on the order form sent by email to the customer "Accept the General Conditions of Sale" of PRESTIGEDRIVE VTC, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance may only be challenged in the cases strictly provided for in the article “Complaints”.
If applicable, the customer will accept the cancellation conditions.

1. Reservations and payments
All services are payable before execution, unless otherwise agreed with the customer (after acceptance and signature of the order form transcribed by email to PRESTIGEDRIVE VTC):
For a departure more than 30 days after the reservation date, the reservation can only be made after receipt of a deposit of 30% of the total price of the service, the balance must be paid before the departure date. In the case of a reservation for a departure within 30 days, the service must be paid in full at the time of booking. No service can be confirmed without full payment of the price of the service.
If the full price has not been paid within the time limits set above, the customer will be deemed to have cancelled their stay or trip and will be liable for the cancellation fees set out below. In this case, the sums paid by the customer when booking will be retained by PRESTIGEDRIVE VTC as an advance on cancellation fees.
The right of withdrawal does not apply to transport services (article L121-20-4 of the Consumer Code). Thus, the customer does not benefit from any right of withdrawal.
The customer must provide PRESTIGEDRIVE VTC in writing (email) with the information defined below.
Dates, times and routes:
The date, time and place of the start and end of the provision; The date, time and place of the initial pick-up of passengers as well as the date, time and place of their final drop-off; Where applicable, the date, time and place of intermediate stopping points; Where applicable, the imposed itinerary. Compliance with an arrival time for a connection must be the subject of a stated requirement by the client.
Composition of the group to be transported:
– The maximum number of people in the group.
– The maximum number of people with reduced mobility, including the number of people in wheelchairs.
– The maximum number of persons under the age of eighteen in the context of public transport of children and the number of accompanying persons.
If it is an accompanied group, the client provides the names of the people with organizational or supervisory responsibility, the nature of which must be specified. These people designated as responsible must be aware of the conditions for organizing the transport.
Except as provided below, the customer provides the nominal list of passengers. In free form, this list includes the name and first name of each passenger and, in the case of shared transport of children, the telephone contact details of a person to contact for each child transported.
However, the nominal list of passengers is not required when the services mentioned in this article are carried out in the area constituted by the department handling passengers and the bordering departments.
For the application of this exemption: The city of Paris, the departments of Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne are considered as a single department.
Roissy-Charles-de-Gaulle Airport is considered part of the following departments: Val-d'Oise, Seine-Saint-Denis and Seine-et-Marne. Orly Airport is considered part of the following departments: Val-de-Marne and Essonne.
Nature of baggage:
The approximate overall weight and volume; any preciousness and fragility; any other specific features.
Means of communication: Telephone contact details enabling the carrier to contact the customer at any time (twenty-four hours a day, seven days a week).

Hourly booking/provision of a driver with the vehicle is for a minimum duration of 3 hours with 20 kilometers included in each hour of service.

Reservations to and from airports and train stations will be payable in advance.

2. Reservation and Payment Methods
The reservation of services offered by PRESTIGEDRIVE VTC client has been designed to allow the client to return to his order before the final validation, through different stages during which, the client will always have the possibility to cancel his reservation, until the payment of the trip. The order of services is only reserved for users who have validated the present general conditions of sale, by checking the box on the order form of the service: "I accept the general conditions of sale"
The customer accepts that the validation of the contract, by his signature on the order form which was returned by email to PRESTIGEDRIVE VTC, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance is made on behalf of all participants in the trips. Acceptance of the terms of the contract and acceptance of the General Conditions of Sale constitutes a final order and cannot be withdrawn.
The customer agrees to pay the entire order at the time of booking, either by check, cash or by debiting their credit card via Distance Selling (VAD). Once the payment has been validated, the customer will receive an order confirmation by email, to the email address indicated during the booking process. PRESTIGEDRIVE VTC may be required to contact the customer, by email or telephone, if the supplier no longer ensures the availability of the service ordered. In this case, an agreement will be reached with the customer, either by modifying the order or by cancelling the order and reimbursing the customer.
PRESTIGEDRIVE VTC cannot be held responsible for this lack of availability.

3. Delivery of documents
After full payment of the price of the stay, PRESTIGEDRIVE VTC sends the customer the travel documents electronically.
Depending on the departure date, the customer may request to obtain their travel documents by mail.
In this case, the sending of documents will be billed according to the type of sending: Standard mail €20 including tax, Chronopost France €45 including tax and Chronopost International €75 including tax.

4. Price
No dispute regarding the price of the stay may be taken into consideration after acceptance.
From the quote by the customer. It is up to the customer to assess, before concluding the contract, whether the price suits him by accepting the principle that it is a fixed price.
In particular, the prices do not necessarily take into account promotional rates granted on certain dates; consequently, no complaints or requests for reimbursement will be taken into account in this regard.
Likewise, if for any reason the customer cancels their reservations on site, no refund will be granted (provision concerning transport by any vehicle).
The price includes the price of transport strictly speaking, which includes in particular the remuneration of the driver(s), that of the ancillary and complementary services described in the contract. Other “extra” services remain the responsibility of the customer.

Any additional or complementary service is paid at the agreed price.
This is the case in particular: long-term parking on a site; air, rail and sea transfers of the driver(s) in the event of a long period of inactivity; additional sea (ferries) or rail (tunnels) transport; baggage insurance that passengers may possibly take out, overtime and additional kilometres, accommodation and meal costs for the driver(s).
Waiting and waiting costs
Free 30-minute wait at airports upon plane arrival, 20 minutes at train stations upon train arrival and 15 minutes at all other addresses. Beyond these times, additional waiting will be charged at €80/hour for all vehicle ranges except the Van VIP and Van MAYBACH ranges which will be charged at €200/hour for additional time.

5. Application fees
Any reservation of a service will not be subject to any invoicing, we do not charge any administration fees.

6. Payment security
The security of payments via PRESTIGEDRIVE VTC advisors is guaranteed by the traceability of payments sent to you by email to the email address provided by the customer when validating the order form.
In the event of payment by bank card online or via VAD, no banking data is kept by PRESTIGEDRIVE VTC; the customer receipt is immediately sent by email to the customer.

7. Modification of the contract more than 24 hours before departure
The customer must inform PRESTIGEDRIVR VTC of the modification of his contract by registered letter with acknowledgment of receipt or by email at the latest 24 hours before the date of the service, indicating precisely the modifications of his trip.
A flat rate fee will then have to be paid.

8. Formalities
It is the customer's responsibility to obtain information and to comply with the local authorities, before departure, regarding the administrative formalities, police formalities and health formalities required during their stay. The customer has the following websites to obtain information: diplomatie.gouv.fr, actionvisa.com, etc.
He must comply with these formalities and bear all related costs. PRESTIGEDRIVE VTC cannot be held responsible for the customer's failure to comply with these obligations, and cannot be required to pay any fine resulting from the non-compliance with these formalities.

9. Duration of trips
The duration of the service includes the departure and return days. For transport, regardless of the vehicle: the time between the moment the vehicle is made available to the customer and the moment the carrier regains freedom of use of it. The duration of provision includes the time for picking up and dropping off passengers and their luggage, which varies depending on the nature of the service. Hourly rental of a vehicle with driver or provision is for a minimum of 3 hours with 20 km included.

10. Services
All services described on PRESTIGEDRIVE VTC websites, brochures and documents are provided for information purposes only and cannot engage the responsibility of PRESTIGEDRIVE VTC in the event of modification after their drafting by PRESTIGEDRIVE VTC.
In addition, any service reserved and not consumed, in whole or in part, cannot give rise to any refund, whatever the reason. The transport, activities and excursions reserved by the customer are carried out by independent service providers who are solely responsible for their organization. PRESTIGEDRIVE VTC cannot be held responsible for any dispute, incident or accident occurring during the execution of these services.

11. Services
All services described on PRESTIGEDRIVE VTC websites, brochures and documents are provided for information purposes only and cannot engage the responsibility of PRESTIGEDRIVE VTC in the event of modification after their drafting by PRESTIGEDRIVE VTC.
In addition, any service reserved and not consumed, in whole or in part, cannot give rise to any refund, whatever the reason. The transport, activities and excursions reserved by the customer are carried out by independent service providers who are solely responsible for their organization. PRESTIGEDRIVE VTC may be held responsible for any dispute, incident or accident occurring during the execution of these services.

12. Liability
PRESTIGEDRIVE VTC cannot replace the individual responsibility of each of the participants in the trips. PRESTIGEDRIVE VTC acting as an intermediary between, on the one hand, the customer and on the other hand, various service providers (carriers, hoteliers, charterers, local agencies, etc.), cannot be confused with the latter who, in any event, retain their own responsibility.
PRESTIGEDRIVE VTC cannot be held responsible and liable for any compensation in the event of cancellation or change of dates of stays. Any trip interrupted or shortened or any service not used due to the customer, for whatever reason, will not give rise to any refund or compensation.
All special requests (wheelchair, excess baggage, special meals, transport of musical instruments, etc.) must be sent in writing to PRESTIGEDRIVE VTC, which will endeavour to satisfy any request of this nature by contacting the supplier of the service in question. However, PRESTIGEDRIVE VTC cannot be held liable for any damages that may result from the failure to take into account a special request.
No refund will be granted if the customer requests on site a modification of the services provided for in the contract. In the case of transport by any vehicle: PRESTIGEDRIVE VTC is an intermediary between, on the one hand, the carrier and on the other hand, the end customer. Passengers are responsible for any damage caused by them to the vehicles. Any damage to the interior of the vehicles caused by the passenger(s) will be invoiced to the customer.
The carrier is responsible for the safety of the transport, including during each boarding and disembarking of passengers from any vehicle. The driver takes the necessary safety measures and, if necessary, gives instructions to passengers, who are required to respect them. Stops are left to the initiative of the carrier or the driver to meet the safety obligations and compliance with social regulations relating to driving and rest times for drivers, or for other necessities.
The departure and arrival times as well as the itineraries are given for information purposes only and are subject to change if circumstances require it, in particular for reasons of legislation, security, unforeseeable circumstances or force majeure. PRESTIGEDRIVE VTC cannot be held responsible for delays due to events beyond its control (for example: mechanical breakdowns, traffic jams, accidents, strikes, weather conditions, diversions, closed roads, the actions of one or more passengers, the actions of a third party, any unforeseeable circumstances or force majeure) or dictated by the need to ensure the safety of the persons transported. No compensation or refund will be granted to the customer in these circumstances.
For vehicles whose seats are equipped with seat belts, the carrier informs passengers of the obligation to wear this equipment. Except for exceptions provided for in the highway code, the wearing of a seat belt applies to each passenger, adult and child. If the coach is equipped with one, the tilting seat, known as a passenger seat, is reserved only for a driver or a crew member. Except for legal exemptions, the transport of dangerous goods is prohibited in coaches. If an exemption applies, the client informs the carrier. More specifically concerning the public transport of children, the customer must ensure that the persons designated as responsible have the necessary knowledge of safety for the public transport of children; The customer must ask the persons designated as responsible to provide the safety instructions to be applied (danger around the coach, obligation to remain seated, etc.), in particular those concerning the compulsory wearing of a seat belt, and to ensure that they are respected; the customer must instruct the persons designated as responsible to count the children one by one each time they get on and off the coach; the customer must ensure that the accompanying persons are distributed in the coach in liaison with the driver, in particular according to safety requirements. The carrier is responsible for baggage placed in the hold. This baggage must be labelled by its owner. In the event of loss or damage to baggage placed in the hold, the compensation that the carrier must pay for any justified damage for which it is held liable is limited to the sum of €800 per unit of baggage. However, this compensation limit does not apply in the event of intentional or inexcusable fault on the part of the carrier. Where applicable, loss or damage to baggage placed in the hold must immediately be the subject of reservations issued by the passenger directly to the carrier. Unless these reservations are explicitly accepted by the carrier or in the event of total loss of baggage, a reasoned protest confirming them must be sent to the carrier by registered letter or by extrajudicial act, no later than three days, not including public holidays, after the recovery of the baggage, the subject of the dispute. The carrier, or its agent-driver, reserves the right to refuse baggage whose weight, dimensions or nature do not correspond to what had been agreed with SAHN DRIVE, as well as those which it considers prejudicial to the safety of transport.
Hand luggage, which the passenger retains custody of, remains under his/her full responsibility. At the end of the transport, the customer, his/her representative and the passengers are required to ensure that no object has been forgotten in the coach. The carrier and SAHN DRIVE decline all responsibility in the event of deterioration or theft of anything that may have been left there. The public broadcasting in a vehicle of musical, cinematographic, television works or personal recordings must be the subject of a prior declaration and be authorized by the copyright holders. Any steps and costs related to this broadcasting are placed under the full responsibility of the Carrier.

13. Cancellation by the customer
Any modification or cancellation by the customer concerning the rental of a minibus, coach, helicopter, private jet, yacht and villa before departure will result in the collection of the following fees:
– Cancellation more than 31 days before the departure date: 0% of the total amount of the trip
– Cancellation 30 days and 16 days before the date of service: 0% of the total amount of the service 
– Cancellation 15 days and 7 days before the date of service: 20% of the total amount of the trip 
– Cancellation less than 7 days before the date of service or after the scheduled departure date: 100% of the total amount of the trip
Any modification or cancellation by the customer in the context of a rental of a tourist vehicle with driver or transport before the service will result in the collection of the following costs: 
– Cancellation + 96 hours before the departure date: 0% of the total amount of the service 
– Cancellation 96 hours before the date of service: 70% of the total amount of the trip 
– Cancellation 48 hours before the date of service or after the scheduled date of service: 100% of the total amount of the trip
The administration fees are not included in the cancellation contract and will therefore never be refundable. No refund can be made if the customer(s) cannot present the police or health documents required for their trips such as passport, visa, identity card, vaccination certificate. Any interrupted or shortened stay or any service not used by you for any reason whatsoever will not give rise to any refund. Any cancellation request must be made by registered letter with acknowledgment of receipt. The date on which the buyer's letter reaches PRESTIGEDRIVE VTC will be considered effective.

14. Complaints
Any claim for non-performance or poor performance of the service contract must be reported as soon as possible to our team by email only, so that they can provide a solution to the problem. In the event that the problem could not be resolved locally, any claim must be sent to PRESTIGEDRIVE VTC by registered mail to the head office of PRESTIGEDRIVE VTC accompanied by all supporting documents (in particular a certificate of downgrading or services not provided from the service provider) within a maximum of 30 days after the return date. After this period, no claim will be taken into account.

15. Dispute Resolution
In the event of a dispute, the buyer will contact the seller as a priority in order to agree on an amicable solution.
The fact that PRESTIGEDRIVE VTC does not assert a breach of any of the obligations incumbent upon the buyer, governed by these conditions of sale, cannot be interpreted as a waiver for the future of the obligation in question, nor of the buyer's right to subsequently assert this breach.

16. Applicable law
This contract is subject to French law.

17. Insurance
In accordance with the regulations, PRESTIGEDRIVE VTC has insurance covering professional liabilities, but it cannot replace the individual civil liability of the participants in the trip. In addition, it is desirable to have multi-risk insurance covering cancellation, repatriation, illness, travel accidents or other costs.

18. Protection of privacy
The personal information collected by the PRESTIGEDRIVE VTC teams is necessary for processing the service request. PRESTIGEDRIVE VTC attaches the utmost importance to preserving the confidentiality of this data. In accordance with Law No. 78.17 of January 6, 1978, known as the Data Protection Act, the customer has a right to access and rectify personal data concerning him, which PRESTIGEDRIVE VTC is required to collect for the needs of its activity. The right of access and rectification can be exercised upon simple request sent by mail to the head office of PRESTIGEDRIVE VTC, or by email to prestigedrivevtc@outlook.fr 
Unless you advise us otherwise, PRESTIGEDRIVE VTC reserves the right to use this information to send you various commercial information.

19. Copyright
In accordance with the law of March 11, 1957 and the law of July 3, 1985, codified in the Intellectual Property Code, it is prohibited to reproduce, modify, use the content (images, texts, videos, etc.) of the sites, brochures or any other document published by PRESTIGEDRIVE VTC, for public or commercial purposes, without prior written consent obtained from PRESTIGEDRIVE VTC. Any violation of copyright constitutes the offense of counterfeiting, and as such engages the civil and criminal liability of its author.

20. T&Cs*
These general conditions of sale are presented to you in a split form, you will find them in full on our site
www.private-drivers-paris.com/
 

Contact us

99 Av. Gilbert Berger, 
93290 Tremblay-en-France
contact@prestige-drivers-paris.com
tel: +337 53 23 33 64